Refund Policy

1No refunds

Interafinity does not offer refunds on any plan, round pack, or resume plan once payment is successful.

All plans are digital products and access is granted immediately after payment, so every purchase is final. Please review the plan details carefully before you pay.

2Compensation rounds for genuine issues

If you face a genuine problem caused by Interafinity, such as a session that failed or disconnected because of an error on our side, we will make it right by adding compensation rounds to your account instead of a refund.

Every request is verified against our backend records (session logs, usage, and error reports) before compensation is approved. The number of rounds credited depends on the impact of the verified issue.

3What qualifies

• A session that failed, crashed, or disconnected due to an issue on Interafinity's servers or software.
• A round that was deducted from your plan but could not be used because of a technical fault on our side.
• Payment successful but plan access not activated after reasonable troubleshooting.

4What does not qualify

• Change of mind, or no longer needing the plan after purchase.
• Unused rounds, days, or downloads remaining when a plan expires.
• Problems caused by your own device, internet connection, browser settings, or unsupported setups.
• Restrictions or rules of third-party interview platforms.

5How to request compensation

Email support@interafinity.com within 7 days of the issue with your registered email, order ID, and the date and time of the affected session. Screenshots or a short description of what happened help us verify faster.

Once verified, compensation rounds are credited directly to your account and you will be notified by email.

6Billing errors

If you were charged twice for the same order, or money was debited but the payment failed, contact us with your payment reference. Such amounts are not a purchase and are reversed to the original payment method through our payment gateway once confirmed.